How is the Maximum Daily Loss calculated?
How to check the balance-based Maximum Daily Loss rule that applies to your purchased plan.
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How to Start Copy Trading with CopyMate
How to start copy trading with CopyMate.
Funding your account
An overview of common deposit paths and what to check before funding.
How to reset your MT5 password
Steps to reset investor or master passwords for MT5.
Spreads, swaps, and commissions explained
How spreads, overnight swaps and commissions affect trading costs, and where to check the current values.
ScaleMate overview and first setup
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
Enabling two-factor authentication
Protect your account with a second sign-in step.
Not receiving MarketMates emails
Checks for missing verification, password, or notification emails.
How to create a CopyMate profile
Register your CopyMate profile and confirm your email.
How to open a MarketMates account
A practical walkthrough for creating an account and preparing your first trading setup.
Withdrawal processing times and checks
What happens after you request a withdrawal and why extra checks may be required.
Connecting MT5 on desktop or mobile
A connection checklist for logging in to MetaTrader 5.
How is the US$25-per-million commission calculated?
Learn how commission is calculated from the full value of a trade rather than your account balance or margin used.
What is ScaleMate and how does it work?
How ScaleMate provides live trading capital and a path to larger account levels.
Updating personal details on your account
What to do when your address, email, or phone number changes.
Getting started with MarketMates Prop Trading
How to compare a MarketMates Prop Trading challenge and prepare before placing your first trade.
How to reset your CopyMate password
Reset your password and regain access securely.
Verifying your identity documents
What to prepare when an account verification check is requested.
How to log in to MT5 on mobile
Log in to your MarketMates MT5 trading account on an iPhone or Android device.
How do raw spreads and spread markups work?
Understand the difference between the raw market spread, an added broker markup and the separate commission.
Is ScaleMate an instant-funded account?
Whether ScaleMate provides funded live-capital access from the beginning.
Understanding challenge rules and loss limits
How to interpret a challenge profit target, daily loss, maximum loss and related risk rules.
How to link your first account to CopyMate
Connect your MarketMates trading account to CopyMate.
Getting started with Match-Trader
Safe first steps for accessing Match-Trader, choosing the right account, and confirming the platform is connected.
Market hours and holiday changes
How trading sessions can change around weekends and public holidays.
Do I need to pass a challenge before I can trade?
Whether ScaleMate requires an evaluation or simulated challenge before trading.
Trading styles, platforms, and checking your plan rules
What to confirm about the trading platform, markets, style permissions and strategy rules for your plan.
How to edit your CopyMate profile
Update your name, image, signal name and visibility.
How much does a ScaleMate account cost?
How ScaleMate Purchase Fees work and where to confirm current plan pricing.
Troubleshooting platform login issues
A quick checklist for common login problems across trading tools.
Prop Trading payouts and profit splits
How profit splits, payout eligibility and RiseWorks payout verification work.
How to find a signal in CopyMate
Find a trader, friend or strategy in Discover.
How tiered leverage and margin work
See the leverage tiers for each asset class and learn how margin is calculated progressively as your open exposure increases.
What account sizes and ScaleMate levels are available?
Where to check current ScaleMate account sizes, levels, and maximum account sizes.
How to copy a trader in CopyMate
Choose a trader, set your trade size and confirm how you want copying to work.
Temporary leverage restrictions around news and market close
See when temporary leverage limits may apply around high-impact news, market close and market reopening.
Do I need to use a stop-loss?
Check when a stop-loss is required, the 120-second placement rule and the exception for Scalper accounts.
Sending trades to Match-Trader via API
The login details, MarketMates Broker ID and official API documentation needed to send trades to Match-Trader via API.
How does the ScaleMate scaling process work?
How to request progression to the next ScaleMate level.
How to set CopyMate drawdown controls
Choose what happens when your soft or hard stop level is triggered.
How to use the margin calculator
Estimate standard tiered margin and understand the contract, price and conversion inputs behind the result.
How are trading-rule breaches handled?
Understand the discretionary remedies MarketMates may apply when trading rules are breached.
What do I need to achieve to move to the next level?
The profit, timing, risk, and plan requirements for moving to the next level.
How to edit or stop copying a signal
Change a copying relationship or stop it completely.
What KYC checks do I need to complete?
Learn about the MarketMates identity check at account opening and the RiseWorks verification required before payout.
Is there a minimum number of trading days before I can scale?
The 15-trading-day minimum before requesting the next ScaleMate level.
How to become a CopyMate signal provider
Submit your strategy for approval and configure its performance fee.
Why do challenges require profitable trading days?
Understand why some challenges require a minimum profit on several separate qualifying trading days.
Can I withdraw my profits instead of using them to scale?
Whether eligible profits can be withdrawn instead of used toward scaling.
How to close or edit a copied trade
Add a stop or limit, or manually close a copied position.
Can I trade during high-impact news events?
Check restricted news windows, pending-order rules, plan exceptions and how accidental breaches may be reviewed.
What percentage of the profits do I keep?
The current ScaleMate profit share and where to confirm it.
How to link multiple accounts to CopyMate
Add another copier or signal account to your profile.
Can I hold trades overnight or over the weekend?
Compare overnight and weekend holding rules for Best Mate, Scalper, Swing and funded accounts.
When can I withdraw profits, and how often can I withdraw?
When ScaleMate profits can be withdrawn and how often requests can be made.
How to unlink an account from CopyMate
Remove a trading account from your CopyMate profile.
What is the maximum amount I can lose?
How the fixed 10% maximum loss and account stop-out level work.
How to switch between linked accounts
Move between your linked trading accounts.
What happens if my account reaches the stop-out level?
What happens when a ScaleMate account reaches its stop-out level.
How to share a CopyMate signal
Share a signal using a direct referral link.
Can I lose more than the amount allocated as my trading risk?
Your liability for ordinary ScaleMate trading losses and the important exclusions.
What is a CopyMate Private View server?
Understand how Private View works, who the trade leader and follower are, and what you need before copying a private strategy.
What trading rules do I need to follow?
The risk, conduct, and platform-use rules that apply to ScaleMate trading.
How to create an MT5 CopyMate account for Private View (followers)
Follower guide: create the verified MarketMates MT5 CopyMate account you need before connecting to a Private View strategy.
Can I trade during news, overnight, and over weekends?
Rules for trading ScaleMate during news and holding positions overnight or over weekends.
How to connect a Private View strategy to your MT5 account (followers)
Follower guide: register for Private View, link your MarketMates-Live MT5 account and configure a strategy's copy settings.
Can I use EAs, automated strategies, or copy trading?
When EAs, automated strategies, and copy trading may be used with ScaleMate.
CopyMate performance fees explained
Understand how CopyMate performance fees, high watermarks, fee changes and calculation periods work for leaders and copiers.
What markets, leverage, spreads, and commissions are available?
Where to check ScaleMate markets, leverage, spreads, commissions, and trading conditions.
Are ScaleMate accounts traded in live markets?
Whether ScaleMate accounts trade live capital rather than a simulated challenge.
How is ScaleMate different from a traditional prop firm challenge?
How ScaleMate differs from a traditional prop firm evaluation challenge.
Does ScaleMate have a consistency rule or other prop firm-style trading rules?
Whether ScaleMate has consistency, per-trade risk, stop-loss, or daily drawdown rules.
Where can I find the ScaleMate Terms and Conditions?
Where to read the current ScaleMate Terms and Conditions.
Still need help?
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.