Help Desk
What happens when a ScaleMate account reaches its stop-out level.
If your account equity reaches the stated stop-out level, the ScaleMate account may be terminated and open positions may be closed. You will no longer be able to trade that account.
Check the applicable ScaleMate terms for the consequences of a stop-out and the options available afterwards.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.