Help Desk
When EAs, automated strategies, and copy trading may be used with ScaleMate.
You may use an EA, automated strategy, or copy-trading service only when you are authorised to use it and it complies with the ScaleMate Terms and Conditions. You remain responsible for every trade placed on your account.
Strategies that exploit platform delays, pricing errors, or technical weaknesses are prohibited. Do not coordinate or copy trades in a way that disguises account ownership or evades account rules.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.