Help Desk
Choose what happens when your soft or hard stop level is triggered.
Step 1: Go to Account.
Step 2: Select the drawdown percentage to open the drawdown settings.
Step 3: Set your Soft Stop Level. If this level is triggered, copying will be suspended.
Step 4: Set your Hard Stop Level. If this level is triggered, all trades will close and copying will be suspended.
Step 5: Review your settings, then select Agree and confirm.
Choose what happens when your soft or hard stop level is triggered.
Related
Choose a trader, set your trade size and confirm how you want copying to work.
Change a copying relationship or stop it completely.
Register your CopyMate profile and confirm your email.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.