Help Desk
Where to check ScaleMate markets, leverage, spreads, commissions, and trading conditions.
Available markets and leverage depend on the instruments and settings offered for your account. Check live instrument specifications in the trading platform before placing a trade.
MarketMates currently uses raw market spreads with a separate commission example of US$25 per US$1 million of trade value. Spreads, financing, leverage, trading hours, and account-specific charges can change, so the live platform and your account details are the authoritative sources.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.