How to reset your MT5 password
Steps to reset investor or master passwords for MT5.
Category
Trading Platforms
MetaTrader 5, Match-Trader, and general trading-platform help.
Platform
MetaTrader 5
Connecting MT5 on desktop or mobile
A connection checklist for logging in to MetaTrader 5.
How to log in to MT5 on mobile
Log in to your MarketMates MT5 trading account on an iPhone or Android device.
Cannot log in to MT5
A structured checklist for MT5 login errors, server selection, credentials, and support escalation.
Platform
Match-Trader
Getting started with Match-Trader
Safe first steps for accessing Match-Trader, choosing the right account, and confirming the platform is connected.
Cannot log in to Match-Trader
A structured checklist for Match-Trader access links, account credentials, browser checks, account selection, and safe escalation.
Sending trades to Match-Trader via API
The login details, MarketMates Broker ID and official API documentation needed to send trades to Match-Trader via API.
Help topic
General platform help
Troubleshooting platform login issues
A quick checklist for common login problems across trading tools.
Still need help?
Contact MarketMates support through the official contact page.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.