Help Desk
Protect your account with a second sign-in step.
Use two-factor authentication where available. Store recovery codes somewhere safe and separate from your password manager login. If you change phones, transfer your authenticator before wiping the old device.
Contact support promptly if you suspect someone else has accessed your account. Never share a one-time password or recovery code; support will not ask for either.
Related
What to do when your address, email, or phone number changes.
Steps to reset investor or master passwords for MT5.
Reset your password and regain access securely.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.