Help Desk
When ScaleMate profits can be withdrawn and how often requests can be made.
Under clause 10.1 of the ScaleMate Terms and Conditions (https://marketmates.com/scalemate-terms-and-conditions/), you may request Available Profit at any time, up to once per calendar day, with no waiting period before your first withdrawal request.
Clauses 10.4–10.5 explain that verification and account checks may apply. Processing is typically within one business day after approval, but timing is not guaranteed and can vary depending on the checks required.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.