Help Desk
The risk, conduct, and platform-use rules that apply to ScaleMate trading.
You must trade within the risk limits shown for your account and comply with the ScaleMate Terms and Conditions. Platform manipulation, exploitation of pricing or execution errors, and conduct intended to evade account rules are prohibited.
The ScaleMate Terms and Conditions take priority if there is any difference between this FAQ and the formal rules.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.