Help Desk
How the fixed 10% maximum loss and account stop-out level work.
ScaleMate currently uses a fixed 10% maximum loss. The stop-out level shown for your account defines the minimum account equity you must remain above.
For example, a US$10,000 starting balance with a fixed 10% maximum loss would have a US$9,000 stop-out level. Monitor realised and unrealised results, trading costs, and market movement, and follow any plan-specific threshold shown in your dashboard.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.