Help Desk
Checks for missing verification, password, or notification emails.
Check spam, junk, promotions, and any email rules that may move messages automatically. Confirm your email address is spelled correctly in your profile. Add the expected sender domain to your safe senders list if advised by support.
Do not share one-time passwords with anyone, even if they claim to be helping. MarketMates support will not ask for them.
Related
Register your CopyMate profile and confirm your email.
What to do when your address, email, or phone number changes.
Reset your password and regain access securely.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.