Help Desk
The 15-trading-day minimum before requesting the next ScaleMate level.
Yes. You must complete at least 15 trading days before moving to the next ScaleMate level. A trading day counts only when you place a trade on that day.
You must also meet the applicable profit target and all other ScaleMate requirements shown in your dashboard and the current terms.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.