Help Desk
How ScaleMate differs from a traditional prop firm evaluation challenge.
A traditional prop firm normally requires one or more simulated evaluation stages before a funded stage. ScaleMate has no evaluation phase: you receive access to a live-capital account from the start, subject to its risk limits and terms.
ScaleMate also provides a level-based scaling path. Progression is not guaranteed; it depends on trading performance, the current plan criteria, and compliance with the applicable rules.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.