Use the access details supplied by MarketMates
Open Match-Trader from the official link or access instructions shown by MarketMates. Avoid substitute links found through adverts, search results, messages, or unofficial downloads.
Use the trading-account details assigned to Match-Trader. Your MarketMates website sign-in and credentials for another trading platform may be different.
Know which account you are viewing
If more than one trading, challenge, or funded account is available, check the selected account before relying on balances, orders, or trading access. Confirm the account identifier and platform assignment against the details shown by MarketMates.
The exact labels and layout can change. Look for the account selector, connection or session state, the trading workspace, and the areas for current orders and account history rather than relying on a particular screen position.
Open the official Match-Trader route: Use the browser link or mobile access instructions displayed in your MarketMates account area or sent through an official MarketMates channel.
Sign in with the assigned trading-account details: Enter the details for the Match-Trader account you intend to use. Check for hidden spaces if you copy and paste, and do not reuse details from MT5 or another account.
Select and verify the right account: Compare the account identifier and platform assignment with the information shown by MarketMates. If multiple accounts are listed, deliberately choose the one you want before continuing.
Orient yourself before trading: Identify the selected account, connection or session state, trading workspace, open orders or positions, and history area. Labels may differ by device or platform update.
Confirm the connection: Check that the platform has completed sign-in, the intended account remains selected, and current account or market information is loading. Do not place a trade merely to test access.
Finish with a security check: Sign out on shared devices, keep the official access route bookmarked carefully, and protect your account credentials and any one-time password used during sign-in.
Expected outcome
Match-Trader opens through the official MarketMates access route, shows the intended trading account as selected, and displays a connected session with current account or market information loading.
The account you expect is not listed
Return to the account details shown by MarketMates and confirm that the account is assigned to Match-Trader and is available. Do not choose a similar account merely to continue.
The page opens but does not finish connecting
Confirm the device is online, refresh once, and try an up-to-date browser or another trusted network. If it continues, record what the connection or session state shows before contacting support.
The layout does not match an older guide or another device
Platform labels and placement can change. Verify the selected account and identify the equivalent workspace, order, and history areas rather than assuming the access route is wrong.
Escalate when
The official MarketMates access route does not open or repeatedly fails to complete sign-in.
Escalate when
The Match-Trader account shown by MarketMates is unavailable or cannot be selected.
Escalate when
The intended account is selected but the platform does not show a connected session after browser and network checks.
Escalate when
The account identifier or platform assignment appears inconsistent with the details shown by MarketMates.
Include when contacting support
Your MarketMates account email and the affected trading account identifier, but never the password or OTP.
Include when contacting support
The official access route used, without including private tokens or credentials from the address.
Include when contacting support
The device, operating system, browser or access method, and approximate time of the issue with your time zone.
Include when contacting support
The exact message or connection state shown and a redacted screenshot if it is safe to share.