Help Desk
Whether eligible profits can be withdrawn instead of used toward scaling.
Yes. Scaling is optional, and you may choose to withdraw eligible profits instead of requesting an upgrade.
A withdrawal can change the profit available for a future level-up. Check your dashboard and the applicable ScaleMate terms for the amount required when you are ready to request an upgrade.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.