Help Desk
Whether ScaleMate accounts trade live capital rather than a simulated challenge.
Yes. ScaleMate is a live-capital program rather than a simulated challenge. MarketMates may manage and hedge market exposure using its own risk-management and execution arrangements.
The account balance is trading capital provided under the plan. Your rights to eligible profits and withdrawals are governed by the applicable ScaleMate terms.
Related
How ScaleMate combines the Purchase Fee with additional trading capital, and what to review before selecting a plan.
How ScaleMate provides live trading capital and a path to larger account levels.
Whether ScaleMate provides funded live-capital access from the beginning.
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.