How to open a MarketMates account
A practical walkthrough for creating an account and preparing your first trading setup.
MarketMates Help Desk
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Common tasks
Start with frequently used guides.
How to reset your MT5 password
Steps to reset investor or master passwords for MT5.
Withdrawal processing times and checks
What happens after you request a withdrawal and why extra checks may be required.
What KYC checks do I need to complete?
Learn about the MarketMates identity check at account opening and the RiseWorks verification required before payout.
How to copy a trader in CopyMate
Choose a trader, set your trade size and confirm how you want copying to work.
How to use the margin calculator
Estimate standard tiered margin and understand the contract, price and conversion inputs behind the result.
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Help categories
Choose a topic to see related articles.
3 articles
Getting Started
Account setup, verification, and practical checks before trading.
2 articlesFunding & Withdrawals
Deposits, withdrawals, processing expectations, and payment-reference basics.
6 articlesTrading Platforms
MetaTrader 5, Match-Trader, and general trading-platform help.
7 articlesTrading Conditions
Plain-language notes on spreads, swaps, sessions, and instrument conditions.
23 articlesScaleMate
How ScaleMate works, including account setup, risk limits, profits, and scaling.
0 articlesStockMate
Help for StockMate products and features.
0 articlesTools
Guides for MarketMates calculators and trading tools.
2 articlesAccount & Security
Profile updates, access protection, and safe account habits.
1 articleTroubleshooting
Checklists for common issues before contacting support.
11 articlesProp Trading
Challenge rules, platforms, payouts, funded access, and plan checks.
18 articlesCopyMate
Guides for setting up, following, and managing CopyMate strategies.
Local help
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Country-specific articles and requirements.
Articles
Recently updated
Practical guidance from the Help Desk.
What is ScaleMate and how does it work?
How ScaleMate provides live trading capital and a path to larger account levels.
Is ScaleMate an instant-funded account?
Whether ScaleMate provides funded live-capital access from the beginning.
Do I need to pass a challenge before I can trade?
Whether ScaleMate requires an evaluation or simulated challenge before trading.
How much does a ScaleMate account cost?
How ScaleMate Purchase Fees work and where to confirm current plan pricing.
What account sizes and ScaleMate levels are available?
Where to check current ScaleMate account sizes, levels, and maximum account sizes.
How does the ScaleMate scaling process work?
How to request progression to the next ScaleMate level.
Still need help?
Contact MarketMates support through the official contact page. Response times vary, and complex payment or security investigations can take longer.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.