How to open a MarketMates account
A practical walkthrough for creating an account and preparing your first trading setup.
How can we help?
Common tasks
How to reset your MT5 password
Steps to reset investor or master passwords for MT5.
Withdrawal processing times and checks
What happens after you request a withdrawal and why extra checks may be required.
What KYC checks do I need to complete?
Learn about the MarketMates identity check at account opening and the RiseWorks verification required before payout.
How to copy a trader in CopyMate
Choose a trader, set your trade size and confirm how you want copying to work.
How to use the margin calculator
Estimate standard tiered margin and understand the contract, price and conversion inputs behind the result.
Categories
3 articles
Getting Started
Account setup, verification, and practical checks before trading.
2 articlesFunding & Withdrawals
Deposits, withdrawals, processing expectations, and payment-reference basics.
8 articlesTrading Platforms
MetaTrader 5, Match-Trader, and general trading-platform help.
7 articlesTrading Conditions
Plain-language notes on spreads, swaps, sessions, and instrument conditions.
23 articlesScaleMate
How ScaleMate works, including account setup, risk limits, profits, and scaling.
11 articlesTools
Guides for MarketMates calculators and trading tools.
2 articlesAccount & Security
Profile updates, access protection, and safe account habits.
1 articleTroubleshooting
Checklists for common issues before contacting support.
11 articlesProp Trading
Challenge rules, platforms, payouts, funded access, and plan checks.
19 articlesCopyMate
Guides for setting up, following, and managing CopyMate strategies.
Help by country
Recently updated
How is the Maximum Daily Loss calculated?
How to check the balance-based Maximum Daily Loss rule that applies to your purchased plan.
How tiered leverage and margin work
See the leverage tiers for each asset class and learn how margin is calculated progressively as your open exposure increases.
How to copy a trader in CopyMate
Choose a trader, set your trade size and confirm how you want copying to work.
CopyMate trade sizing explained
Worked examples of fixed size, proportional equity, minimum-lot rounding and proportional balance, and why copier results can differ from the master.
Cannot log in to MT5
A structured checklist for MT5 login errors, server selection, credentials, and support escalation.
Cannot log in to Match-Trader
A structured checklist for Match-Trader access links, account credentials, browser checks, account selection, and safe escalation.
Still need help?
Contact MarketMates support through the official contact page.
Keep your account safe: Never send passwords, one-time passwords (OTPs), full card details, recovery codes, or private keys. MarketMates support will not ask for them.